• Type: Design System
  • Client: NSW Rural Fire Service
  • Project: Application Style Guide
  • When: 2007-08
  • Role: Senior Consultant

Developing a coherent Design System for RFS product teams and developers to consistently deliver products that firefighters love to use, enabling critical and timely decision-making.

The Challenge

Address inconsistent interaction design across multiple web-based applications offering poor support to end-users activities and tasks, and low user satisfaction resulting in data integrity issues.

The Approach

Contextual inquiry studies in Metro and Regional NSW at RFS outposts to effectively map the problem space, followed by multi-disciplinary collaborative design sessions to explore solutions.


The key outcome of the project was to spark internal change, fostering the adoption of a new user-centric approach, thus elevating the RFS up the design maturity scale.

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