For firefighters

NSW Rural Fire Service

For public servants

NSW Public Service Commission

For Property Managers

Property NSW

For Radiologists

Everlight Radiology


Hello, I'm Renato

More than 20 years of experience employing human-centric design processes, tools and methods inform and guide my work in the digital space and beyond. I collaborate with people in organisations large and small assisting and inspiring them to get ever better at understanding and meeting their customers’ needs; and generating new, original ideas to complex and often critical organisational challenges.

I engage design thinking in an organisation’s strategy, identifying and prioritising opportunities for innovation, exploring new development ideas to attract new customers, demonstrating the value of design, and looking at how design can contribute to the advancement of the overall business.

At a tactical level, I look at how design can be used to craft the presence and experience of an organisation, satisfy unmet customer needs and influence how the organisation and the brand are expressed and perceived.

At an operational level, I manage the design process, including the selection of appropriate frameworks, tools, approaches, and team configuration, as well as establishing working relationships and ethical responsibilities to solve client problems.

Design & Business Strategy

Adept to Lean Startup methods, Business Model generation, and Value Proposition design. Member of the Catalysr 2019 cohort.

Design Thinking Coaching

Certified LUMA Institute's System of Innovating for People, Advanced level. Lead Service & UX Design instructor at Academy Xi.

Design Leadership & Management

Extensive experience in building design capability and growing design maturity. Strategic thinker with strong entrepreneurial spirit.

What people say

It was a very difficult project – there was a great deal of ongoing uncertainty around the objectives as well as changing stakeholders, unexpected barriers to conducting the research, and a high level of involvement from Australia Post staff with no CX experience. Renato demonstrated professionalism and enthusiasm despite these challenges, and accommodated our demands where appropriate while pushing back when it was in the best interests of the project. I was also very impressed with his depth of knowledge and willingness to share it with the team.
Rachel Thomson
Category Manager, Australia Post
Renato is a very composed consultant. His quiet presence somehow manages to ooze competence. He has wonderful technical skills in presentation, but we benefited most from his skills in understanding humans. He is experienced and competent enough both to facilitate a workshop, take notes on developments, and to consult at the same time. He has a talent for bringing the most vocal opponents into the team by his obvious, careful listening. The polished quality of his final deliverables was outstanding.
Matthew Smith
CIO, NSW Rural Fire Service
Passionate about great customer-focused design, with a deep understanding of design in general, Renato’s able to develop and synthesise research insights and translate them into exceptional information architecture and interaction design solutions--and then develop striking creative concepts to provide a visual approach or treatment that really brings the design to life. Plus, he’s energizing and great to work with.
Mike Floyd
Consulting Manager, The Hiser Group


Let’s talk