DESIGN LEADERSHIP
THAT CHANGES ORGANISATIONS
NOT JUST INTERFACES
Work
I help organisations navigate complexity, shape shared purpose and deliver experiences that are clear, human and strategically aligned.
(Case Studies)
What they said
Matthew SMITH
CIO – NSW RURAL FIRE SERVICE
Renato is a very composed consultant. His quiet presence somehow manages to ooze competence. He has wonderful technical skills in presentation, but we benefited most from his skills in understanding humans. He is experienced and competent enough both to facilitate a workshop, take notes on developments, and to consult at the same time. He has a talent for bringing the most vocal opponents into the team by his obvious, careful listening. The polished quality of his final deliverables was outstanding.
Mike FLOYD
MANAGING CONSULTANT – THE HISER GROUP
Passionate about great customer-focused design, with a deep understanding of design in general, Renato’s able to develop and synthesise research insights and translate them into exceptional information architecture and interaction design solutions–and then develop striking creative concepts to provide a visual approach or treatment that really brings the design to life. Plus, he’s energising and great to work with.
RACHEL THOMSON
CATEGORY MANAGER – AUSTRALIA POST
It was a very difficult project – there was a great deal of ongoing uncertainty around the objectives as well as changing stakeholders, unexpected barriers to conducting the research, and a high level of involvement from Australia Post staff with no CX experience. Renato demonstrated professionalism and enthusiasm despite these challenges, and accommodated our demands where appropriate while pushing back when it was in the best interests of the project. I was also very impressed with his depth of knowledge and willingness to share it with the team.
About
I’ve spent more than two decades helping organisations understand people more deeply, make better decisions, and design services that genuinely improve lives. My work brings strategy, design and delivery together — supporting teams to navigate complexity, align around purpose, and move forward with clarity and confidence.
At a strategic level, I partner with leaders to explore opportunity, shape direction, demonstrate value and build design capability as a meaningful part of how the organisation works.
At a service and experience level, I help teams simplify complexity, bring coherence to journeys, strengthen accessibility, and create experiences that feel considered, useful and human.
At an operational level, I focus on enabling healthy practice: choosing the right methods, forming strong partnerships, building maturity, and ensuring work is grounded in responsibility, dignity and respect for people.
